Grab a Quote
A powerful quote is a great way to begin the training experience, and it’s an excellent way to wrap up the day. Whether you plan to grab a quote for yourself, or to share in your next training session the Solutions Vault has you covered. New quotes are added regularly in four categories for your convenience. So go ahead, grab a quote and add an edge to your next presentation.
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“Deep are the foundations of sincerity.Even stone walls have their foundation below the frost.” “I always like to look on the optimistic side of life, but I am realistic enough to know that life is a complex matter” “If you find a good solution and become attached to it, the solution may become your next problem” “Your most unhappy customers are your greatest source of learning.” end of NEW Quotes! “Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.” Brian Tracy “As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.” “Before anything else, preparation is the key to success.” “Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?” “Common sense if of paramount importance in business and customer service.” “Customer satisfaction is worthless. Customer loyalty is priceless.” Jeffrey Gitomer “Customer service is awareness of needs, problems, fears and aspirations.” “Customers who don’t get support become someone else’s customers.” Brigade Disney “Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.” “Do what you do so well that they will want to see it again and bring their friends.” “Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to do it.” “Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!” “Every great business is built on friendship.” “Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.” “Everyone lives by selling something.” “Everything should be made as simple as possible, but not simpler.” Albert Einstein “For every sale you miss because you’re too enthusiastic, you will miss a hundred because you’re not enthusiastic enough.” “Forget about the sales you hope to make and concentrate on the service you want to render.” “Giving frees us from the familiar territory of our own needs by opening our mind to the unexplained worlds occupied by the needs of others.” “Great services are not cancelled by one act or by one single error.” Benjamin Disraeli “He profits, most who serves best.” “Here is a simple but powerful rule – always give people more than what they expect to get.” “Holding on to anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned.” Buddha “How wonderful it is that nobody need wait a single moment before starting to improve the world.” “I don’t do business with those who don’t make a profit because they can’t give the best service.” “I don’t know what your destiny will be, but one thing I know: the ones among you who will be really happy are those who have sought and found how to serve.” “I didn’t leave bodybuilding until I felt that I had gone as far as I could go. It will be the same with my film career. When I feel the time is right, I will then consider public service. I feel that the highest honor comes from serving people and your country.” “I don’t know what your destiny will be, but one thing I do know: the only ones among you who will be really happy are those who have sought and found how to serve.” “I don’t think companies will ever be really done with being as focused on their customers as they could be.” “I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard.” “I just don’t believe in the basic concept that someone should make their whole career in public service.” “I won’t complain. I just won’t come back” “If Franz Kafka were alive today he’d be writing about customer service” “If we don’t take care of our customers, someone else will.” “If you don’t care, your customer never will.” “If you don’t genuinely like your customers, chances are they won’t buy.” “If you don’t understand that you work for your mislabeled subordinates, then you know nothing of leadership. You know only tyranny.” “If you get everybody in the company involved in customer service, not only are they ‘feeling the customer’ but they’re also getting a feeling for what’s not working.” “If you make customers unhappy in the physical world, they might each tell 6 friends.If you make customers unhappy on the Internet, they can each tell 6,000 friends.” “If you want to be creative in your company, your career, your life, all it takes is one easy step… the extra one. When you encounter a familiar plan, you just ask one question: What ELSE could we do?” Dale Dauten “If you’re not serving the customer, your job is to be serving someone who is.” “In business you get what you want by giving other people what they want” “In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away” “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” “It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, every thing else is much easier.” “It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.” “Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning.” “Let me pass, I have to follow them, I am their leader.” “Make a habit of dominating the listening and let the customer dominate the talking.” “Maybe ‘Customer Service’ should be more than one department.” “Men are rich only as they give. He who gives great service gets great rewards.” “Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.” “Mistakes are the portals of discovery” “More business is lost every year through neglect than through any other.” “Never underestimate the power of the irate customer.” “No enterprise can exist for itself alone. It ministers to some great need, it performs some great service, not for itself, but for others; or failing therein, it ceases to be profitable and ceases to exist.” “No man who continues to add something to the material, intellectual, and moral wellbeing of the place in which he lives is long left without proper reward.” “One act of beneficence, one act of real usefulness, is worth all the abstract sentiment in the world.” “Once we accept our limits, we go beyond them.” “One of the deep secrets of life is that all that is really worth doing is what we do for others” “Organizations have more to fear from lack of quality internal customer service than from any level of external customer service.” “Our life is frittered away by detail. Simplify, simplify!” “People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.” “People perform best and deliver the best customer service when they like what they do.” “Revolve your world around the customer and more customers will revolve around you.” “Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.” “Sales are contingent upon the attitude of the salesman, not the attitude of the prospect.” “Service is no mushroom growth. It presupposes the will first and then experience.” “Service to humanity is service to God. Let the love and light of the Kingdom radiate through you until all who look upon you shall be illumined by its reflection. Be as stars, brilliant and sparkling in the loftiness of their heavenly station.” “Service which is rendered without joy helps neither the servant nor the served.” “Some people choose not to donate their services because they believe that it somehow devalues them by “giving them away.” In truth, there is nothing that demonstrates the value of your skills more than putting them to good use for a cause you believe in.” Scott Allen “Telling is not selling; never make a statement if you can phrase it in the form of a question.” “The best way to sell yourself to others is first to sell the others to yourself.” “The customer experience is the next competitive battleground.” “The customer is why you go to work. If they go away, you do, too.” David Haverford “The first duty of a human being is to assume the right functional relationship to society — more briefly, to find your real job, and do it.” The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.” “The fruit of SILENCE is Prayer The fruit of PRAYER is Faith The fruit of FAITH is Love The fruit of LOVE is Service The fruit of SERVICE is Peace.” “The greatest discovery of my generation is that human beings can alter their lives by altering their attitude of mind.” “The highest form of worship is the worship of unselfish Christian service. The greatest form of praise is the sound of consecrated feet seeking out the lost and helpless.” “The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.” “The only pressure that you use in a professional selling presentation is the presence of silence after the closing question.” “The true leaders serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress. But because true leaders are motivated by loving concern than a desire for personal glory, they are willing to pay the price.” “The way to gain a good reputation, is to endeavor to be what you desire to appear.” “There are only two ways to get a new customer: 1. solicit a new customer any way you can. 2. Take good care of your present customers, so they don’t become someone else’s new customers.” “Think of yourself as a resource to your clients; an advisor, counselor, mentor and friend.” “To kill an error is as good a service as, and sometimes even better than, the establishing of a new truth or fact.” “Treat objections as request for further information.” “Treat others how you wish to be treated yourself.” “We shall serve for the joy of serving, prosperity shall flow to us and through us in unending streams of plenty.” “Weakness of attitude becomes weakness of character.” “Well done is better than well said.” “You can not always control circumstances, but you can control your own thoughts.” “Your company’s most valuable asset is how it is known to its customers.” “Your most unhappy customers are your greatest source of learning.”
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